Refund policy
๐ Return & Refund Policy
Crystal Art Studio โ One Dot at a Time
๐ฆ Returns
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original packaging
- Item must be in the same condition you received it
- Proof of purchase is required
๐ฐ Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5โ10 business days, depending on your bank or payment provider
๐ Non-Returnable Items
Certain items cannot be returned, including:
- Used or opened diamond painting kits
- Clearance or sale items (if marked final sale)
- Customized or special-order products
๐ฆ Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will offer:
- A replacement, or
- A full refund (depending on the situation)
๐ Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at our support email.
๐ง Contact Us
For any return or refund questions, please contact us:
Email: support@adminoprojets@gmail.com
โจ Final Note
At Crystal Art Studio, we aim to make your diamond painting experience smooth, relaxing, and enjoyableโone dot at a time.